At a glance

Kickstart your career in Customer Journey Management at ABN AMRO!
Are you a student eager to gain hands‑on experience within a large financial organisation and interested in customer experience, process improvement and change management? This is your chance.

As a Customer Journey Management (CJM) Programme Intern, you will play an active role in shaping and strengthening how ABN AMRO designs, manages and improves its customer journeys. You will support a bank‑wide programme that brings structure to change, communication, training and documentation. Working closely with senior stakeholders, you’ll help translate strategy into practical, tangible outcomes that make a real impact across the organisation.

Your job

In this hands‑on internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.

Your activities include:

Supporting change management and communication activities, including stakeholder communications and programme updates
Creating and maintaining programme documentation, plans and coordination artefacts
Supporting the design and development of CJM training content and curriculum
Improving data quality, documentation standards and governance for customer journeys
Helping establish a sustainable operational foundation for CJM

Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.

Your working environment

You will work in a complex, regulated banking environment, within teams across I&T, BPM and CX. The role requires independence, structure and strong attention to detail, while maintaining close alignment with senior stakeholders and programme leads.

Your profile

Bachelor’s or Master’s student (e.g. Business Administration, Marketing & Communication, Management, Economics or similar)
Enrolled in a Dutch institution for the entire duration of the internship
Preferably available as soon as possible for 5-6 months
Strong analytical, structuring and documentation skills
Clear written and verbal communication skills
Comfortable working independently and with senior stakeholders
High attention to detail, especially in documentation and data quality
Proficient in PowerPoint, Excel and Word
Interest in Customer Experience, Customer Journey Management, BPM or change management
Curious, proactive and eager to learn in a large organisation

What we offer

Hands‑on experience in enterprise‑level Customer Journey Management
A personal work laptop
Insight into how CX, BPM, governance and audit requirements interact in banking
Practical experience translating strategy into change, training and documentation
Exposure to large‑scale programmes and senior stakeholder environments
A strong learning opportunity in a professional, structured setting